Frequently Asked Questions

Click the "Sign Up" button on our homepage, fill in your details, verify your email address, and you'll be ready to start learning!

Yes! We offer a 7-day free trial for new users. You can access basic courses and features during this period.

All you need is a computer or mobile device with internet access. No prior trading experience is required - we start from the basics.

Absolutely! Our platform is fully responsive and works on smartphones, tablets, and computers. We also have a mobile app for iOS and Android.

We offer comprehensive forex trading courses covering basics, technical analysis, fundamental analysis, risk management, and advanced trading strategies.

Once enrolled, you have lifetime access to all course materials, including updates and new content added to the course.

Most of our beginner courses require no prior knowledge. Advanced courses may have prerequisites, which are clearly listed in the course description.

Yes! Upon successful completion of a course (meeting the minimum progress requirements), you'll receive a certificate of completion.

Your progress is automatically tracked as you complete lessons, watch videos, and take quizzes. You can view your progress in your dashboard.

Trading signals are buy/sell recommendations based on technical and fundamental analysis. They include entry points, stop losses, and take profit levels.

While we strive for accuracy, no trading signal is 100% guaranteed. Past performance doesn't guarantee future results. Always do your own research and risk management.

We provide signals based on market conditions and opportunities. This can range from daily to weekly, depending on market volatility and setup quality.

Signals are for educational purposes. If you choose to trade, always start with a demo account and never risk more than you can afford to lose.

Live sessions are real-time trading demonstrations where our experts analyze the market, explain their thought process, and execute trades while teaching.

We typically hold live sessions 2-3 times per week, with additional sessions during high-impact news events. The schedule is posted in advance.

Yes! Live sessions include Q&A periods where you can ask questions via chat. Some sessions also allow voice participation.

Yes, most live sessions are recorded and available for replay in your dashboard for 30 days after the session.

Yes! We have an active community forum where students can discuss trading strategies, ask questions, and share experiences.

You can reach out through our support ticket system, community forum, or email. We typically respond within 24 hours.

Absolutely! Our community features allow you to connect with fellow students, join study groups, and participate in discussions.

We offer premium mentoring packages for students who want personalized guidance. Contact support for more information.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for annual subscriptions.

Yes, you can cancel your subscription at any time. You'll continue to have access until the end of your current billing period.

We offer a 30-day money-back guarantee for new subscribers. If you're not satisfied, contact support for a full refund.

No hidden fees! The price you see is what you pay. All taxes and fees are included in the displayed price.

Yes, you can change your subscription plan at any time. Changes take effect at your next billing cycle.

We support all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version for the best experience.

Try refreshing the page, clearing your browser cache, or checking your internet connection. If the problem persists, contact support.

Some course materials are available for download, while others are only accessible online. This varies by course and is indicated in the course description.

Yes, we use industry-standard encryption and security measures to protect your personal and payment information.

Yes! We have mobile apps for both iOS and Android. You can download them from the App Store or Google Play Store.

Yes, your progress automatically syncs across all devices when you're logged into the same account.

Most features are available on mobile, including course videos, live sessions, and community access. Some advanced features may have limitations.

Yes, you can download certain videos for offline viewing. This feature is available in our mobile apps.